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Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us

Booking and Reservation

How many guests can sleep at ELL FIL Spectacular Rooftop Loft?

EL FILL Spectacular Rooftop Loft accommodates up to 4 guests.

Is ELL FIL suitable for families with children?

This property is family-friendly and welcomes guests of all ages.

What is the distance from ELL FIL to the center of Heraklio?

The property is located 1.4 km from the center of Heraklion.

How do I check-in?, is self check-in available at this property?

We have a self-check-in process in place that involves a lockbox. We will provide you with the code to the lockbox before your arrival.

What time is check-in and check-out?

Check-in is available after 3:00 PM and check-out must be completed by 11:00 AM.

Payment and Refund

Cancellation and Prepayment Policy

This property’s cancellation and prepayment policies may vary depending on the type of accommodation.

Please enter your dates to see the policies that apply to your stay.

What are the accepted payment methods for H Experience Spectacular Rooftop Loft?

This property’s cancellation and prepayment policies may vary depending on the type of accommodation.

Please enter your dates to see the policies that apply to your stay.

Property Amenities and Services

What amenities are included in the property?

1

Is airport transportation provided by the property?

1

Is there a concierge service available to assist with local activities and reservations?

1

House Rules and Guest Conduct

What is the policy for bachelor(ette) or similar parties at this property?

This property does not allow bachelor(ette) or similar parties.

Can I bring my pet with me?
We love pets, but unfortunately, we do not allow them in our apartment to maintain a hygienic and allergen-free environment.
Can I host parties or events in the apartment?
No, we do not allow parties or events in the apartment to respect the peace and privacy of our neighbors.
Is smoking allowed in the apartment?
No, smoking is strictly prohibited in our apartment. Smoking is only allowed outside the apartment in designated smoking areas.

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